Our expert management team is supported by a growing number of in-house billing support advisors, analysts, software developers and testers. Here are a few key members of our team:
Shaun is joint-founder and Managing Director of Inform Billing. With over 20 years’ experience across telecoms, sales, billing and management, Shaun has held senior posts at corporate and independent companies as well as previously running his own telecoms consultancy – Inform Telecom. Shaun’s expertise lies in commercial propositions, contracts, project management, telecoms procurement, mobile and fixed line services, and of course billing.
Joint founder and Director, Darren Salisbury previously held the post of Managing Director of Pan Telecom, a telecoms reseller that also developed billing software for the reseller market. It was here that he and his team originally developed the Eclipse billing platform and Enlighten web portal. With a background in business development, Darren’s passion and enthusiasm for the products is often what encourages clients to take that final step and sign up with Inform Billing.
Ellie joined Inform Billing in 2013, bringing 15 years’ marketing experience across a range of sectors including FMCG, housing, construction and facilities management. Ellie is responsible for devising and delivering the company’s growth strategy, attracting new business and developing partnerships. Current focus is on continual lead generation, raising the business’ profile within the wider channel, identifying opportunities and positioning Inform Billing and its products to serve new markets.
Anna has worked in the telecoms industry for over 17 years in a variety of analytical, project and management roles. She joined Inform Billing in 2012 with a background in revenue assurance, regulatory compliance and billing. Anna oversees our dedicated Billing Support team and is the resident expert for complicated customer set-ups and data migrations. Anna also provides advanced training to help resellers get the most from the Eclipse billing platform.
With over 15 years’ experience developing software and 10 of those within telecoms, Mark now oversees Inform Billing’s growing team of highly-skilled software developers, testers and analysts. Having previously developed the Eclipse platform whilst in-house with Darren at Pan Telecom and later at GCI, Mark has been with Inform Billing since 2011. Mark is passionate about user experience and driving agile development methodologies through the business.
Since joining Inform Billing in 2016, Matt has shown a flair for problem solving and now not only leads the projects team, but also manages our most complex on-boarding projects. With excellent product knowledge and extensive billing experience, Matt is regularly out visiting and supporting Inform Billing customers to get the most from their billing platform. On top of all of this, Matt is also in his final year of distance learning with Manchester Metropolitan University where he is on course for a first-class degree in Business Management.