Whilst the flexibility of Inform Billing’s Eclipse platform means that it provides the facility to accurately bill SaaS applications, accuracy is often dependent on the quality of the data feeds for SaaS services. Eclipse was designed to bill different services from various suppliers, for multiple clients in large quantities. A monthly charge for SaaS is (…read more)

If a week is a long time in politics, then a year is a very long time in any industry. We look back over key changes and observations for Telecoms and IT billing over the last 12 months: Over the past year a number of industry requirements and potential influences – such as changes to (…read more)

Recently we were asked if our billing solutions provide useful data and management information beyond the actual services bill. It is useful to remember the bills that we generate are just a snapshot in time. Whilst resellers have the option to include a summary of key trends on their bills, this is just the tip (…read more)

As a valued customer of Inform Billing, we are delighted to share the ‘Cellular and land line attitudes research’ findings of Cellular Solutions in this guest blog from their Sales and Marketing Director, Dan Gardner: New research, sponsored by Cellular Solutions, suggests lessons for telecoms as the so-called ‘digital natives’ of generation Y come of age. (…read more)

Can or should resellers handle the converged billing requirements of their customers, or should they outsource to experts? At Inform Billing we believe the answer is yes; Resellers can handle their customers’ billing requirements if using professional billing software, such as our Eclipse platform, to take the pain out of billing a variety of converged (…read more)

Essentially most of the billing platforms on the market will do the same thing, to a certain degree.  Software can be customised and developers are continually working away on the next release of enhancements.  Despite the relatively short length of contracts on offer, choosing a billing partner is often a long-term decision with customers only (…read more)

Invoices can be an effective place for communicating with your customers and sometimes are the only regular communication a customer receives.  But surprisingly invoices and bills are still often overlooked when delivering integrated marketing campaigns. If you think about it, invoices are one of the few types of mail that are promptly opened and read (…read more)

In years gone by providers developed in-house billing systems, partly because of the lack of available billing systems on the market and partly because they believed they could do better themselves.  Many believed their needs were bespoke and in-house software development would be the only way to fulfil these needs sufficiently. Unfortunately this approach often (…read more)

There’s no hard and fast rule around when to bring billing in-house, however at Inform Billing we generally advise customers that if they have a billing output of a few thousand pounds or more, it would be worth considering bringing billing in-house.  It is worth remembering that it is always easier to make this move (…read more)