Training & Support

Inform Billing has an online Help Centre for all Eclipse NG users, providing a wealth of easily accessible resources to refer to.

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Help Centre

Zoho Desk login where you access the Help Centre

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Find answers to our more frequently asked questions

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At Inform Billing we pride ourselves on providing a high level of training and support to all our customers - from those new to billing to large resellers with complex and more bespoke requirements. All customers are provided with a service level agreement for peace of mind and have access to the following:

Helpdesk support request system

In-platform chat

Remote screen share

Full technical and software support

Site visits

If you require additional support, either as a one off or as a longer-term project we will be happy to discuss your requirements in detail.


As part of the installation process, we provide full training on our products to help you get up and running as quickly as possible. Training is usually held as remote bite-sized sessions, to help you get the hang of different elements, all backed up by our comprehensive Help Centre.

We also offer a range of additional online training courses that are tailored to meet specific requirements; we are happy to discuss your exact requirements as they arise.

The No1 billing platform & client portal for everyone

Book a Demo

Contact us to arrange an individual demo of our Eclipse billing software and find out more about our products, services and pricing options.

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