Back To News + Insights

Online support requests give customers more control

Posted on:Wednesday February 19, 2014

ZENDESK is the online system that Inform Billing uses for logging support requests. All customers can access the system and by raising support tickets through Zendesk, benefit from additional functionality:

  • You can give the request a priority rating to ensure it is completed in a timely manner
  • You can see who the job is assigned to, making it easier for you to get in touch if you need to
  • You can see the job history and track the status of the request
  • You can raise follow-up requests, in the rare event that the problem was not fully solved
  • You can mark tickets as solved if you find that the problem was not within the system
  • You can see all previous tickets and view historic data
  • You can access the system via a FREE app on your smartphone or tablet

To request support via Zendesk visit: where there is even a helpful tutorial to help you get started.

Related Articles

Software Product or Solution of the Year Winners
Read More
Finalists in FOUR Categories!
Read More
Shortlisted for IT Europa Awards 2024
Read More

The No1 billing platform & client portal for everyone

Book a Demo

Contact us to arrange an individual demo of our Eclipse billing software and find out more about our products, services and pricing options.

Contact us today