There’s no hard and fast rule around when to bring billing in-house, however at Inform Billing we generally advise customers that if they have a billing output of a few thousand pounds or more, it would be worth considering bringing billing in-house. It is worth remembering that it is always easier to make this move sooner rather than later.
Although using a third party for billing has benefits in some areas, many resellers quickly outgrow this option. As their base grows, they find that their product and service requirements cannot be fulfilled by a single provider, which in turn impacts on outsourcing the billing to a third party. At this point many resellers would do well to consider bringing their billing in-house, allowing them to maximise their visibility, improve profit margins and improve customer satisfaction.
For those that are still reluctant to make the full move to in-house billing, Inform Billing Solutions also offers an outsourced billing manager service. We take responsibility for the monthly billing run, but there is always the option for the reseller to take control when they are ready – enabling a seamless transition for their end-customer.