Securely hosted in the cloud, Eclipse NG enables you to bring together all voice, mobile, data and IT products and services from multiple suppliers onto a single bill. Whilst bills are quick to generate, our powerful revenue assurance tools ensure accuracy - meaning losing income or overcharging is a thing of the past. Importantly, bills are well presented and easy for the end-customer to understand.
Eclipse NG has been designed with usability front of mind. Following over a decade of development, we know how users navigate and want to use a billing platform; Eclipse NG makes operating complex software simple.
Eclipse NG is a full web-based application accessed via a standard web browser. Securely hosted by Inform Billing, Eclipse NG can be accessed and updated both from the office or on the go. In addition, multiple users can access the platform at the same time, working on processes individually without impacting on their colleagues.
Whilst maintaining the flexible functionality of previous versions of Eclipse, our billing software has evolved over 15 years, bringing enhancements that resellers truly value. Our platform is tried and tested, reliable and secure, and is used by customers billing millions of pounds of products and services every month.
“Eclipse NG has revolutionised our billing.”
Eclipse NG imports calls quicker than ever before; automatically collecting millions of CDRs from multiple carriers without the need to wait around.
Eclipse NG processes calls and data from multiple suppliers, imports them quickly, rates them and produces billing values to be billed to customers.
Where available from your supplier, Eclipse NG will perform daily CDR imports and these can be set at a time to suit you, meaning time is not wasted waiting for imports to complete.
Issues are resolved quickly and easily using the range of on-screen ‘wizards’. Once fixed, calls and charges previously imported and flagged are automatically recalculated, enabling you to press on with the bill run.
Eclipse NG is also ‘multi-threaded’ meaning you can maximise your time working on the platform. Processes such as call importing can be completed in the background, without impacting on running reports, adding charges or any other process. Eclipse NG will flag up in the system when the import is complete and can even email you a notification.
"We now have 4 or 5 people all working on the platform at any one time. They can dip in and work on their piece of the jigsaw when they want, without impacting on their colleagues. Since using Eclipse we have brought our billing date forward by eleven days, improving cash flow and providing greater certainty for customers.”
Our flexible rating engine enables you to be creative with your commercials, safe in the knowledge that you will be able to accurately bill. Through Eclipse NG you can increase margin and add to the bottom line. The cutting-edge revenue assurance tools validate both calls and other supplier invoice values, ensuring you are neither absorbing costs nor overcharging.
Eclipse NG comes equipped with a ‘carrier-grade’ rating engine. Calls can be marked up by a default percentage across the board, for different call types or individually given a pence-per- minute rating. Rates can be set for minimum call charges, peak, off-peak and weekend rates, staggered charging and connection charges. There is also the option for flexible in-platform bundling. The choice really is yours.
Eclipse NG allows you to apply rules which overwrite base prices for specified customers, meaning you don’t have to remember and manually amend rates each time that customer makes an order.
Our number mapping function enables you to show customers clear and concise information on their bill, when supplier data doesn’t match customer requirements.
Resellers have the flexibility to decide on the pricing model that best fits their business, to suit individual customers and to make the most margin on charges and calls.
“Eclipse NG automatically matches customer accounts to DDIs where the number presented is not static, making our bills easy and clear for the customer to understand.”
Not only does Eclipse NG come supplied with a range of standard reports for both customer and data related information, an almost unlimited range of bespoke reports can be created using the in-built report generators.
Use the standard reports in Eclipse NG for profit & loss, to highlight loss making calls and to monitor call patterns. Buy rate verification reports verify that carriers are charging calls at the rates agreed. Custom reports and exports enable you to match your business and customer requirements, whilst data mining tools enable you to drill into and extract data for use elsewhere.
“The benefits of using Eclipse have been far reaching throughout our business – we run detailed reports to enable us make informed decisions on the products and services that we buy and sell.”
Flexibility to meet customer billing requirements is key. Eclipse NG enables you to select standard billing outputs, whilst also being able to tailor your approach to the needs of specific customers. You can also make the most of what is an effective communication method by adding announcements or promotional messages to your bills.
Whilst Eclipse NG offers a range of standard bill templates, within these elements can be also switched on and off depending upon how much detail you want to show and the information the end-customer requires. We provide the flexibility for bill styles and outputs to be chosen on a customer by customer basis.
Email bills are sent from within the billing platform, using an email address of your choice and Inform Billing remains invisible to all parties.
When deciding how to brand your bills, the choice really is yours. Eclipse NG provides the option to bill in your own branding, to bill in a partner’s branding or to duel-brand your bills. You may wish to duel-brand some or all of your bills, perhaps with the dealer or partner that signed up the customer, or another affiliate such as a charity. You can also add marketing messages to your bills.
For end-customers who want to view, manage and download their bills and usage data, we have the Enlighten online web portal. Find out more about Enlighten here.
Eclipse NG can communicate with other software packages either by direct integration or as an export/ import routine including CRM, accounting, provisioning and direct debit software programmes.
Integration has been a key driving force behind the development of Eclipse NG. As the term integration means different things to different people, we are keen to discuss integration requirements on a case-by- case basis to ensure we can fully meet your needs.
Eclipse NG is offered fully hosted in our secure environment. With robust disaster recovery processes in place, we can guarantee minimal disruption and excellent availability rates.
Fully penetration tested, Eclipse NG is hosted in our secure UK data centre which has the ‘ISO/IEC 27001:2013’ certification. Eclipse NG can also be hosted on premise, subject to certain criteria.
We have ‘disaster recovery servers’ that hold up-to- date copies of both Eclipse NG and Enlighten and these can be made live normally within 4-8 hours of being needed. All backups are encrypted and links between data centres and data storage locations are 128 bit SSL links.
Software upgrades are performed during pre-defined ‘out of hours’ timeslots wherever possible; we will always notify you in advance to minimise any disruption.
Contact us to arrange an individual demo of the software or to find out more about our products, services and pricing options.