The magnitude of changing a billing system for any growth business can be daunting. However, with an experienced provider, who has a proven planning process and ability to focus on business requirements, a new billing system can be delivered with success and demonstrable ROI.
Comm-Tech are an industry-leading business communications specialist, based in the heart of Norwich city centre. They provide independent advice, based on a wealth of technical knowledge, built up over more than 35 years in the industry. Using the latest communications technology, they support UK companies of all sizes, across a wide range of industries and markets.
As an independent telecoms specialist, Comm-Tech have achieved success by delivering exemplary levels of customer service across all touch points. Their service and consultancy are delivered on a bespoke basis, tailoring solutions to their customers’ specific needs. When their long-standing billing provider of 10 years changed their platform, with patch upon patch needed to prop up the system, they decided to look for an alternative solution from a company with the same high levels of service and understanding as their own.
Comm-Tech’s problems were extensive. They had a range of issues that they needed to address if they were to confidently deliver their billing and grow their business in the way they envisaged. They needed to overcome the following challenges:
They needed a reliable and future-proof system that would deliver timely, accurate billing and reporting, that their billing team could use with minimal manual intervention.
Since using Eclipse
Comm-Tech were impressed with Inform Billing’s high levels of service and collaboration evidenced with similar businesses. Moving to Inform Billing enabled Comm-Tech to completely cleanse their data, finding all sorts of areas where they were not billing correctly. Inform Billing managed the migration process, breaking it down into stages and made it run smoothly. As well as providing a better end-user experience through the Enlighten portal, staff are no longer continually providing copies of bills as customers can access these themselves.
Eclipse accurately delivers and scrutinises bills and enables the team to ensure that margin is maximised. Other benefits that have helped Comm-Tech include:
Eclipse has enabled Comm-Tech to add new products to their portfolio, such as Web SEO and to be more creative with commercials. Enlighten, meanwhile, has had a major impact on the sales team, with the end-user features and enhanced branding often being the difference to help win a sale.
Justin Millar, Managing Director of Comm-Tech
“Inform Billing has enabled us to cleanse our data, finding numerous areas where we were billing incorrectly, and the superior reporting simplifies problem solving when anomalies are flagged. The expected pain of the move was cushioned by Inform Billing’s process management, breaking it down into stages which made it run smoothly.”
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